The Behavioral Health Care Manager (BHCM) is a critically important member of the Collaborative Care team. The BHCM coordinates the overall effort of the team, ensures effective communication among team members, and coordinates all care management tasks, including offering psychotherapy when that is part of the treatment plan. The BHCM is a behavioral health professional, typically a counselor, clinical social worker, psychologist, or psychiatric nurse. Sometimes this role is shared by a licensed provider and a non-licensed provider like a medical assistant, community health worker, or a person with bachelor’s level training.
Core Training Goals
- Understand the Collaborative Care Model (CoCM) and its approach to integrated physical and mental health care
- Understand the BHCM role on a CoCM team and how the BHCM interacts with other providers on the team (including primary care providers and Psychiatric Consultants)
- Review the BHCM responsibilities for CoCM around:
- Identifying and engaging patients
- Assessing and diagnosing
- Providing measurement-based treatment to target
- Managing a caseload of patients
Training Structure
The BHCM training consists of several components, as shown below. Please use the information on this website to be sure you are completing the components as required.
- Read Chapters 1 & 2 of Integrated Care: Creating Effective Mental and Primary Health Care Teams
- Online Training – LMS Assignments (~ 9 hours)
- Clinical Training Calls (~9 hours)
Training Schedule
The below training schedule includes all BHCM Clinical Training Calls and the Online Training LMS Assignments that are DUE for each call.
To review the BHCM Support Call Schedule, head to the Control Group’s Behavioral Health Care Manager support page.
| Date | Training Call | Time | Assignment DUE | Resources |
|---|---|---|---|---|
| 2/1/2021 | BHCM Training Call 1 | 1pm PST; 2pm MST; 3pm CST; 4pm EST | None | Training Recording |
| 2/22/2021 | BHCM Training Call 2 | 1pm PST; 2pm MST; 3pm CST; 4pm EST | LMS Assignment 1 | No Recording Available |
| 3/3/2021 | Clinical Delivery Team Training 1 | 11am PST; 12pm MST; 1pm CST; 2pm EST | None | Recording Slide Handout Introducing Care Cases Handout BHCM Introducing Care Handout PCP Introducing Care Handout PC Elevator Speech Handout |
| 3/8/2021 | BHCM Training Call 3 | 1pm PST; 2pm MST; 3pm CST; 4pm EST | LMS Assignment 2 | |
| 3/17/2021 | BHCM/PC Team Training | 11am PST; 12pm MST; 1pm CST; 2pm EST | None | Recording Slide Handout Registry Activity Handout Case Review Format Case Presentation Handout – Billy and Jane |
| 3/22/2021 | CMTS Discussion and Q&A | 11am PST; 12pm MST; 1pm CST; 2pm EST | LMS Assignment 3 | Recording |
| 3/29/2021 | BA Training Call 1 | 1pm PST; 2pm MST; 3pm CST; 4pm EST | LMS Assignment 4 | Recording Slide Handout 30 Minute Appointment Guide Patient Selection Criteria Action Plan Form Activity Form COVID-19 Managing Stress Client Education Form |
| 4/7/2021 | Clinical Delivery Team Training 2 | 11am PST; 12pm MST; 1pm CST; 2pm EST | None | Recording Slide Handout Clinical Delivery Team Training Handout |
| 4/05/2021 | BA Training Call 2 | 1pm PST; 2pm MST; 3pm CST; 4pm EST | None | CHAMP BA Free Activities List |
| 4/19/2021 | BA Training Call 3 | 1pm PST; 2pm MST; 3pm CST; 4pm EST | None | Recording |
Online Training
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The online training for BHCMs is organized into assignments. Each assignment includes one or more modules with presentations and practice activities. The modules are self-paced, so you can exit a module before finishing and later resume where you left off.
If you are completing these modules prior to launch of your program, we request that you complete them in the specific order shown below. If you are completing the modules after the launch of your program, please check with your clinic implementation lead for guidance on module completion.
Please refer to the above Training Schedule for specific dates, and below for the list of modules included in each assignment
Register for the Online Training
To access the online training, simply complete the steps below:
- Complete the training registration form
- Watch for an email containing further instructions for:
- Creating an LMS account
- Using your unique enrollment code to access the training
- If you need assistance, try the troubleshooting steps below or contact us.
LMS Assignment 1 – Assessment and Engagement
Assignment Reflection
As you study for this assignment, please consider these questions and bring your thoughts to the 2/22 training call
Considering your clinic’s culture, politics, and workflow, what advantages and challenges do you anticipate in the following areas:
- The centrality of your role managing team communications in CoCM?
- Your clinic’s ability to screen “universally” and identify patients for you to engage?
- Adjusting your practice to serving patients with co-occurring OUD in a CoCM approach?
Assignment Description
- Time to Complete: ~3 hours
- Cost: Free
Collaborative Care Fundamentals (71 min)
- Evidence Base
- Core Principles and Team Roles
- Workflow
- Registry
Identification (30 min)
- Behavioral Health Measures
- Patient Identification
Engagement (26 min)
- Patient Engagement
- Introducing CoCM to Patients
Assessment & Diagnosis (47 min)
- The Initial Assessment
- The Differential Diagnosis
- Presenting Assessment Info to the Psychiatric Consultant
- Practice Cases
Engaging and Communicating with Your Team (14 min)
- Primary Care Team Engagement
LMS Assignment 2 – Treatment and Special Topics
Assignment Reflection
As you study for this assignment, please consider these questions and bring your thoughts to the 3/8 training call
Reflecting on the complexities of patients with co-occurring BH and OUD can you list any excitement or concerns about:
- Your role in referring patients to OUD treatment and supporting them through this process?
- Using the registry to prioritize clinical attention for patients on your caseload?
- How to utilize time with your psychiatric consultant most effectively?
Assignment Description
- Time to Complete: ~2 hours
- Cost: Free
Treatment (84 min)
- Initiate Treatment
- Psychiatric Medication Support
- Caseload Management
- Caseload Review with the Psychiatric Consultant
- Case Presentation Skills
- Intensify Treatment
- Relapse Prevention & Completing Treatment
Special Topics (45 min)
- How and When to Refer to Specialty Care
- Suicide Prevention in CoCM
LMS Assignment 3 – CMTS Registry
Assignment Description
- Time to Complete: ~1 hour
- Cost: Free
Registry (CMTS) Training
- View CMTS Training Video
- Read user guides – found on CMTS Resource Page
- Attend Q&A Webinar
LMS Assignment 4 – Brief Behavioral Interventions (BBI) and Behavioral Activation
Assignment Reflection
As you study for this assignment, please consider these questions and bring your thoughts to the 3/29 training call
Reflecting on the introductory concepts of Behavior Activation you will be exposed to in the following modules, what questions do you have about:
- Utilizing BA as the preferred treatment approach for patient with co- occurring BH conditions and OUD?
- How your BA work with patients will be tracked as part of the research study?
Assignment Description
- Time to Complete: ~3 hours
- Cost: Free
- Brief Behavioral Intervention Basic Skills
- Brief Behavioral Intervention Common Elements
- Introduction to Behavioral Activation
FAQS
General Questions
What is the process for taking the online training?
The process is easy. Simply register for the training and follow the instructions in the follow-up email. You will be required to create a Learning Management System account to access the training.
Can I return to the online training after I have started it?
Yes. You may complete the training in multiple sessions. You may also return to the training after you have completed it. You can log back into the training any time with your username and password at http://learn.uwpsychiatry.org.
Is continuing education (CE) credit available for the training?
Yes. CE is available for completing this training. You must complete the entire online training to be eligible for CE. Please see the Continuing Education Credit page for more information.
Viewing online training for other roles
Can I access the online trainings for the other roles?
Yes. Follow these steps to access the trainings for the other roles:
- First, be sure you have registered for the online AIMS BHCM training and created an account at http://learn.uwpsychiatry.org
- Log into your account using your username and password.
- On the Home page, under “Add Courses” near the bottom of the page, enter a subscription code for one of the other courses and click the arrow
- Primary Care Provider code: champ4pcp
- Psychiatric Consultant code: champ4pc
- Refresh the Home page or click on “View All My Courses and Learning Plans” to see the course you just added
- Add another course as desired using these same steps
Troubleshooting
What do I do if I’ve lost my training link?
Go to http://learn.uwpsychiatry.org and log in using your username and password. If you are having difficulty logging in, contact us for help. Please allow three business days for a response.
I’ve forgotten my username or password. How do I access the training?
Go to http://learn.uwpsychiatry.org and click on the “Forgot Password” link below the sign-in fields. Your username is the email that you used to create the account.
How do I get technical assistance or other help?
If you need additional technical assistance, please contact us
Can I use any device and any browser for the online training?
For the best training experience, we recommend using a laptop or a desktop that can play audio. Internet Explorer is not supported by our Learning Management System. If you experience any difficulties with the training, we recommend trying a different device and/or different browser.